This Policy applies to all HSE staff, and others working in the HSE including temporary employees (to include agency staff) where work-related aggression and violence is directed towards staff by service users and others relating to the performance of their occupational role.
Clearly state the HSE’s policy in relation to the prevention and management of work-related aggression and violence towards staff from service users, their family members, members of the public in which the perpetrator is the recipient of a service provided by the HSE.
Please follow this link
https://www2.healthservice.hse.ie/files/193/